Refund policy

At Contenger, we’re committed to providing high-quality copywriting services that meet your expectations. We offer a limited refund policy for new clients to ensure your satisfaction with our service.

Initial purchase refund:

• You may request a refund within 14 days of your first payment, whether it’s for a subscription or a single pay-as-you-go project.
• Refunds are subject to a $30 processing fee (or equivalent in your local currency).
• To request a refund, use our designated refund request link.

Refund eligibility:

• Refunds are only available for your first purchase with Contenger.
• You must request the refund within 14 days of your initial payment.
• If you’ve received and accepted more than one completed task or over 500 words of content within the 14-day period, you’re not eligible for a refund.

Refund exclusions:
We do not offer refunds in the following situations:

• Requests made more than 14 days after your first payment.
• Account inactivity (you can cancel your subscription if you don’t need new tasks).
• Changes of mind about your subscription.
• Accidental subscriptions or use of incorrect payment methods.
• Forgotten subscription renewal cancellations.
• Insufficient expertise to create briefs or collaborate with writers.
• Writer unavailability due to removal from Contenger.

Important notes:

• Submitting a refund request doesn’t guarantee approval.
• Approved refunds may take 7-10 business days to process.
• Once a refund is issued, you’ll lose access to Contenger services and products.
• Refunded content ownership transfers to Contenger.
• Refunds are processed in the original purchase method and currency.
• You are responsible for any currency conversion costs or fees charged by your financial institution.

Subscription cancellation:

• You can cancel your subscription at any time through your account settings.
• Cancellation prevents future charges but does not result in a refund for the current billing period.

By using Contenger’s services, you agree to this refund policy. We reserve the right to modify this policy at any time, with changes effective upon posting to our website. For any questions or to request a refund, please contact our support team.